We have invested in keeping track of all major printer events. From the time customers place an order, we can track when the print job is created, relayed to the terminal, added to the print queue, sent to the printer, and sent to our servers with an update. As a result, in the event of failures, we can quickly pinpoint where the issues are arising.
Key event logs allow us to map out how the printer integration is performing. We can isolate device-specific issues, network misconfiguration (such as double-NAT), and printer failures (such as overheating, paper, etc).