While printers remain a popular method of order fulfillment, digital tickets are rising in popularity. A kitchen display system, also known as a KDS, is a digital screen that replaces printed or handwritten orders in commercial kitchens and other fulfillment centers to improve communication and efficiency.
SNAPnTAP’s KDS is an iOS and Android-compatible tablet app for collaborating merchants who want to digitally receive, manage, and fulfill orders. Our KDS is included in our collaborative point-of-sale platform – sign up now to try it out.
Merchants use our KDS to receive, manage, and complete tickets. An order pops up as a digital ticket that staff can manage to mark progress, view fulfillment times, and notify customers when ready, for example.
Tickets can be marked “in progress,” “completed,” and more to keep the team knowledgeable on the status of each order. When an order is completed, it is archived so staff can focus on other tickets to fulfill, while still having access to archived tickets for future reference if needed.
In collaborative operations, digital tickets – just like printed tickets – only show items the receiving merchant is responsible for. Each digital ticket is itemized and includes time stamps, indented modifiers, customer notes, and a running clock to inform staff how long it has been since the order was received.
Of course, merchants in collaborating environments may have different fulfillment strategies. One merchant may prefer printed tickets via our printer integration, while another may prefer digital tickets via our KDS system. SNAPnTAP provides the flexibility so that each merchant receives an order through their preferred channel.
Because SNAPnTAP’s KDS is a tablet app, it can be installed on any existing tablet already owned or used by a merchant. If a merchant is already taking payments via SNAPnTAP, the KDS can be set up in minutes. This follows SNAPnTAP’s commitment to build an easy-to-use, software-driven point-of-sale platform capable of saving our partners thousands of dollars on expensive hardware and weeks of onboarding time.
To learn more about our KDS system and collaborative point-of-sale platform, reach out to us and subscribe to our blog below.
